Broken Arrow City Council
Meeting of: 09/03/2024
Title:
title
Notification of Quarterly Enterprise Resource Planning (ERP) Systems Status Report for City Council
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Background:
This is a quarterly Enterprise Resource Planning (ERP) systems status report for City Council. All systems are live and are in normal support mode, and the IT Department handles all day-to-day activity supporting each of these systems and their daily operation including needed maintenance and administration. This report will provide a summary of all of those activities from the past 90 days for all major systems.
This past month, the IT Department completed its upgrade of Tyler InCode and Tyler EnerGov. To accomplish this, key departments first had to complete testing of the new version in a test environment. Once completed with no issues, the IT Department worked with Tyler Support to apply all upgrades to our production environment.
Looking ahead, the IT Department will soon begin testing a new version of Tyler Munis in anticipation of an upgrade to coincide with an upgrade in the Fuel Master system.
Below is listed the daily activity handled by the IT Department for the past 90 days. Tickets opened for support and then closed represents ongoing efforts for the system user. Any tickets still open are being actively worked and will show up as closed in the next status report.
Past 90 Days System Support Activity
* Tyler Technologies support tickets within the last 3 months (66 Total):
o Tyler Munis Financials:
* 25 tickets total
* 16 closed
* 9 still open
o Tyler Munis Utility Biling:
* 1 ticket closed
o Tyler Munis Human Capital Management / ExecuTime:
* 6 tickets closed
o Tyler Munis Enterprise Asset Management:
* 0 tickets
o Tyler EnerGov:
* 7 tickets total
* 5 closed
* 2 still open
o Tyler InCode / Tyler Brazos:
* 26 tickets total
* 17 closed
* 9 still open
o MyCivic:
* 1 closed ticket
* HelpDesk support tickets last 3 months (77 total):
o Fina...
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