Broken Arrow City Council
Meeting of: 04-07-2026
Title:
title
Approval of and authorization to renew subscription to SolarWinds Web-Service Desk pursuant to the Oklahoma State Purchasing Contract
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Background:
This is part of our ongoing growth in IT and to establish our ITSM solution.
SolarWinds Web-Service Desk provides IT with a Helpdesk ticketing program that is integrated with an IT asset management database and Change Management processes, as well as integration with our current Network Management System that will automatically create and assign tickets based on alerts.
Also, it is anticipated there will be sufficient unencumbered funds budgeted for this agreement:
Year 1: $36,071.88
Year 2: $37,564.68
Year 3: $37,564.68
Total: $111,201.24
Purchasing via SHI using the listed State Contract:
Contract Name: OK- Software & Services
Contract #: SW1041SH
Cost: Year 1 $36,071.88
Funding Source: IT Maintenance budget
Requested By: Scott Carr, Director IT
Approved By: City Manager’s Office
Attachments: Attached
Recommendation:
recommend
Approve and authorize to renew our subscription to SolarWinds Web-Service Desk pursuant to the Oklahoma State Purchasing Contract
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