Broken Arrow Municipal Authority
Meeting of: 05-03-2016
To: Chairman and Authority Members
From: General Services Department
Subject:
title
Consideration, discussion and possible approval of the refuse and recycling survey instrument questions developed by Gershman, Brickner & Bratton, Inc. and Shepard Research and authorization to begin the survey
End
Background:
On January 19, 2016, the Broken Arrow Municipal Authority approved a Professional Services Agreement with Gershman, Brickner & Bratton Inc. to perform a Refuse and Recycling Survey. On March 10, 2016, a kick-off meeting was held to discuss and plan the survey questions. In addition to staff members, attendees included representatives from:
* Keep Broken Arrow Beautiful
* Broken Arrow Seniors
* The M.e.t.
* The Broken Arrow Chamber of Commerce
The purpose of this survey instrument is to understand the opinions of refuse customers so as to serve as a guide in the development and decision making process of future refuse and recycling services.
Generally, the questions will provide the following information:
Question 1 Determines customer satisfaction with current bag distribution system
Questions 2-5 Determines how many bags are used
Questions 6 & 7 Determines amount and types of bulky material we might expect to have if we move to a cart system
Questions 8-15 Determines how much double bagging is going on
Questions 16 & 17 Determines how far the residents think we are, or are not, behind the times
Questions 18 &28 Gauges the acceptance of the idea of a PAYT (Pay-As-You-Throw)
Questions 19-21 Determines how important curbside recycling is
Questions 22-24 Determines how many are currently recycling now
Questions 25-27 Gauges the likelihood to participate in recycling
Questions 29-31 Gauges the familiarity and acceptance in the use of a cart based system
Question 32 Gauges the acceptance of once a week service with recycling
Questions 33-40 Demog...
Click here for full text