Broken Arrow Municipal Authority
Meeting of: 03-18-2025
Title:
title
Presentation of new utility billing and customer portal software named VXSmart by VertronixOne and discussion of its implementation
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Background:
Over the past 2 years, the Utilities Department and Finance Department have been working to research, develop, and implement a new customer portal software for utility billing to give the citizens of Broken Arrow relevant water usage information. Through its search, it was determined that the system named VXSmart from VertronixOne was the best solution to provide comprehensive water usage information gathered from the new Neptune 360 metering software. This system also adds additional levels of communications, engagement, and troubleshooting technologies while still providing the Paymentus billing system that the City has had in place for several years now.
Though this presentation, Staff will show an overview of the system and the implementation timeline leading to the rollout of the system prior to the summer of 2025.
Cost: N/A
Funding Source: N/A
Requested By: Timothy S. Robins, PE - Director of Utilities
Approved By: City Manager’s Office
Attachments: None
Recommendation:
recommend
None
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