Broken Arrow City Council
Meeting of: September 16, 2025
Title:
title
Approval of and authorization to execute all necessary documents with Blue Cross Blue Shield (BCBS of Oklahoma) to provide medical insurance network and third-party administration services, including adoption of the Plan Document and Summary Plan Description, effective January 1, 2026
End
Background:
The City provides a comprehensive health plan for its employees and eligible dependents. Since 1989, the City's plan has been self-insured. With this concept, the City contracts with a third-party administrator (TPA) to administer the plan and pay claims. The City has been utilizing Personify (formerly Gilsbar/HealthComp) as the plan administrator since 2022. With Personify TPA services, network utilization has been provided through HealthCare Highways, inside the state of Oklahoma, and Cigna, outside the state of Oklahoma. The City's broker for health insurance services has gone to market to solicit proposals for network and third-party administration services for calendar year 2026 to ensure we partner with a network and TPA who operates in alignment with industry best practices, stays aware of marketplace advances, provides the most cost-effective services/discounts, and provides strong customer service and support to our employees.
Upon review by the Insurance Advisory Committee and staff (the parties), the parties were interested in reviewing alternatives to our current TPA and network service provider. The review resulted in a comparison between our current providers along with four other providers. After much consideration, discussion and research, it was determined that a move to Blue Cross Blue Shield (BCBS) as the third-party administrator, utilizing the BCBS network, was the best suited option for our health plan. Partnering with BCBS will assist staff in closing the service gaps, provide additional add-on services to employees at no additional cost, and offer savings in ove...
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