Broken Arrow City Council
Meeting of: 05/21/2024
Title:
title
Notification of Quarterly Enterprise Resource Planning (ERP) Systems Status Report for City Council
End
Background:
This is a quarterly Enterprise Resource Planning (ERP) systems status report for City Council. All systems are live and are in normal support mode, and the IT Department handles all day to day activity supporting each of these systems and their daily operation including needed maintenance and administration. This report will provide a summary of all of those activities from the past 90 days for all major systems.
This past month, the IT Department completed its upgrade of Munis. To accomplish this, key departments first had to complete testing of the new version in a test environment. Once completed with no issues, the IT Department worked with Tyler Support to apply all upgrades to our production environment.
Also this past month, members of IT and Police attended CentralSquare's annual user conference. This event allowed the City to speak directly with product managers and have an influence on how product development of the ERP system is planned. During this conference, we were able to show and receive assistance in addressing speed issues with the City's custom forms, and that work is continuing currently.
Members of the City are planning to attend the annual user conference for Tyler Technologies, which is coming later this month. As mentioned above, the ability to influence product managers in the development of the ERP system we use is a necessity, but attendance of a user conference also provides an amazing opportunity to meet and engage with other cities and their representatives to learn how they are utilizing the same products. This allows our users to get better at what we do, and to discover what best practices we may need to adopt.
Below is listed the daily activity handled by the IT Department for the past 90 days. Tickets opened for support and then closed...
Click here for full text