Broken Arrow City Council
Meeting of: October 21, 2025
Title:
title
Approval of and authorization to execute an addendum to Order Form: HPA and Run-Out Services Agreement with Personify Health with an effective date of January 1, 2026
End
Background:
The City provides a comprehensive health program for its employees and eligible dependents. Since 1989, the City's plan has been self-insured. With this concept, the City contracts with a third-party administrator (TPA) to administer the plan and pay claims. The City has been utilizing Personify (formerly Gilsbar/HealthComp) as the plan administrator since 2022. With Personify TPA services, network utilization has been provided through HealthCare Highways, inside the state of Oklahoma, and Cigna, outside the state of Oklahoma.
The City's broker for health insurance services had gone to market to solicit proposals for network and third-party administration services for calendar year 2026 to ensure we partner with a network and TPA who operates in alignment with industry best practices, stays aware of marketplace advances, provides the most cost-effective services/discounts, and provides strong customer service and support to our employees. On September 16, 2025, the governing body approved Blue Cross Blue Shield of Oklahoma to provide medical insurance network and third-party administration services for the employee health plan.
Due to the termination of Personify Health on December 31, 2025 at 11:59pm, claims that are incurred prior to this date/time will still need to be processed through Personify as the TPA. These claims provided through Personify are called "run-out" claims/services. Services for these claims will be provided from January 1, 2026 through December 31, 2026, pursuant to the fee schedule in the run-out services agreement.
Staff recommends approval of the run-out services agreement to be effective January 1, 2026.
Cost: $51,288.80
Funding Source: Group Health and Life Operationa...
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