Broken Arrow City Council
Meeting of: 2/20/2024
Title:
title
Notification of Quarterly Enterprise Resource Planning (ERP) Systems Status Report for City Council
End
Background:
This is a quarterly Enterprise Resource Planning (ERP) systems status report for City Council. All systems are live and are in normal support mode, and the IT Department handles all day to day activity supporting each of these systems and their daily operation including needed maintenance and administration. This report will provide a summary of all of those activities from the past 90 days for all major systems.
Our systems from Tyler Technologies are requiring their first major upgrade since going live with Munis. With upgrades for ExecuTime and EnerGov complete, staff is completing the planning for an upgrade to Munis.
Below is listed the daily activity handled by the IT Department for the past 90 days. Tickets opened for support and then closed represents ongoing efforts for the system user. Any tickets still open are being actively worked and will show up as closed in the next status report.
Past 90 Days System Support Activity
Tyler Munis Financials:
31 tickets total
21 closed
10 still open
Tyler Munis Utility Biling:
2 tickets total
1 closed
1 still open
Tyler Munis Human Capital Management / ExecuTime:
15 tickets total
14 closed
1 still open
Tyler Munis Enterprise Asset Management:
0 tickets
Tyler EnerGov:
6 tickets total
5 closed
1 still open
Tyler InCode / Tyler Brazos:
18 tickets total
15 closed
3 still open
MyCivic:
1 ticket total
1 closed
HelpDesk support tickets last 4 months (121 total):
Financials:
35 tickets total
34 closed
1 still open
Utility Billing:
1 ticket total
1 closed
Human Capital Management / ExecuTime:
28 tickets total
27 closed
1 still open
Enterprise Asset Management:
35 tickets total
35 closed
EnerGov:
17 tickets total
17 closed
InCode / Brazos
5 tickets total
5 closed
Cost: $0
Funding Source: N/A
Requested By: Scott C...
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