Broken Arrow Municipal Authority
Meeting of: 05-03-2016
To: Chairman and Authority Members
From: General Services Department
Subject:
title
Consideration, discussion and possible approval of the refuse and recycling survey instrument questions developed by Gershman, Brickner & Bratton, Inc. and Shepard Research and authorization to begin the survey
End
Background:
On January 19, 2016, the Broken Arrow Municipal Authority approved a Professional Services Agreement with Gershman, Brickner & Bratton Inc. to perform a Refuse and Recycling Survey. On March 10, 2016, a kick-off meeting was held to discuss and plan the survey questions. In addition to staff members, attendees included representatives from:
• Keep Broken Arrow Beautiful
• Broken Arrow Seniors
• The M.e.t.
• The Broken Arrow Chamber of Commerce
The purpose of this survey instrument is to understand the opinions of refuse customers so as to serve as a guide in the development and decision making process of future refuse and recycling services.
Generally, the questions will provide the following information:
Question 1 Determines customer satisfaction with current bag distribution system
Questions 2-5 Determines how many bags are used
Questions 6 & 7 Determines amount and types of bulky material we might expect to have if we move to a cart system
Questions 8-15 Determines how much double bagging is going on
Questions 16 & 17 Determines how far the residents think we are, or are not, behind the times
Questions 18 &28 Gauges the acceptance of the idea of a PAYT (Pay-As-You-Throw)
Questions 19-21 Determines how important curbside recycling is
Questions 22-24 Determines how many are currently recycling now
Questions 25-27 Gauges the likelihood to participate in recycling
Questions 29-31 Gauges the familiarity and acceptance in the use of a cart based system
Question 32 Gauges the acceptance of once a week service with recycling
Questions 33-40 Demographics
Shepard Research has noted that it is important to conduct this survey before the end of the school year to ensure adequate participation and reliable results.
Staff recommends approval of the refuse survey questions and authorization to begin the survey immediately in order to collect the data prior to the summer break.
Cost Included in the cost of the Contract
Prepared By: Lee Zirk General Services Department
Reviewed By: Communications Department
Finance Department
Legal Department
Acting Assistant City Manager - Administration
Approved By: Michael L. Spurgeon, City Manager
Attachments Refuse Survey Questions
Recommendation:
Approve the refuse survey questions developed by Gershman, Brickner & Bratton, Inc. and Shepard Research and authorize the survey to begin.