Broken Arrow City Council
Meeting of: 09-05-2023
Title:
title
Approval of and authorization to execute a Billing Services Agreement between Digitech Computer, LLC, and the City of Broken Arrow for EMS billing services
End
Background:
The Fire Department is proposing transitioning to Digitech Computer LLC (Digitech) for our EMS Billing Service and Ground Emergency Medical Transportation (GEMT) program consultant. Since FY14, EMS Management and Consultants (EMSMC) has been the Billing Service Provider for EMS services for the City of Broken Arrow. Over the last few years, we have seen an increase in the cost of EMSMC’s services, which currently is 6.21% of our total collections for EMS Services. The Fire Department over the past couple years has endured slow and sometimes inadequate customer service including delays in collections. In addition to EMSMC, we also have had an agreement with Public Consulting Group (PCG). PCG assists with cost reporting for the GEMT Program at a cost of 10% of total collections for the program. PCG also requested an additional $35,000.00 this year for providing consulting for a required GEMT survey. By switching to Digitech, we will see an immediate savings in cost of services. Digitech has offered to provide EMS Billing Services and GEMT cost reporting assistance for 4.75%. Digitech will also provide consulting for the GEMT survey at no additional cost to the City of Broken Arrow. In addition to overall service costs, Digitech provides a more intuitive and user-friendly online portal for analytical data and reporting. It is the recommendation after consulting with City Legal to not renew our agreement with EMSMC/PCG and execute a new billing services agreement with Digitech.
Cost: 4.75% of Net EMS Collections and GEMT consulting
Funding Source: EMS Operational Budget
Requested By: Jeremy Moore, Fire Chief
Approved By: City Manager’s Office
Attachments: COBA Digitech Billing Agreement Aug2023
Recommendation:
recommend
Approve and authorize execution of a Billing Services Agreement between Digitech Computer LLC. and the City of Broken Arrow for EMS billing services
end